Refunds

The promise

Email me within 30 days of buying and I will refund you in full.

I will not ask why. I will not ask you to justify it, fill in a form, or prove you read the thing. You bought it, you want your money back, you get your money back.

How to get one

• Email japhet.medoit@gmail.com. The word “refund” is enough.
• Tell me the email address you used at checkout. If you are writing from it, you have already told me.
• If you still have the receipt Link sent you, the reference on it helps. It is not required.

I reply within one business day and refund in the same reply. The money goes back to the card or wallet you paid with. How long it then takes to appear on your statement is your bank’s timing rather than mine. Stripe puts it at roughly 5 to 10 business days.

It is the full amount or nothing

I do not do partial refunds. Ever. It is the whole $29 back, or nothing.

That is deliberate rather than mean. Under card scheme rules, a payment that has been partly refunded can still be disputed for its full original amount. A partial refund would leave me exposed to the entire sum and leave you with a half-settled mess. Full refund, clean close.

Why 30 days and not seven

Two reasons, both honest.

A shorter window would not protect me from anything. Stripe is the merchant of record for this sale, and Stripe can itself refund a buyer, in certain cases, within 60 days of the original transaction. Card disputes run to roughly 120 days. A 7-day promise on this page would not stop either of those. It would just cost me your goodwill and signal that I was hoping you would not ask.

A refund is much cheaper for me than a dispute. On a $29 sale, a dispute costs me the sale plus a dispute fee of about $20, plus the damage a rising dispute rate does to the payment account. Refunding you costs me the $29 and nothing else. My incentive points the same way yours does: ask me rather than dispute it, and you also get your money faster.

If you were thinking of disputing the charge

Email me first. You will have your money back before a dispute is even acknowledged.

Once a dispute is open, the payment sits with the card network and I usually cannot simply refund it — it has to run its course. That is slower for you, not faster.

If you do not recognise the charge at all, the statement entry starts with LINK.COM*. That is Stripe’s Link, and the purchase is shown as sold through Link.

If you are a consumer in the EU or the UK

You normally have 14 days to withdraw from an online purchase and get your money back, with no reason needed.

For digital content you download immediately, that right can be given up — but only if all three of these happened:

• you expressly agreed, before the download began, that it should begin immediately;
• you acknowledged that by agreeing, you lose the 14-day withdrawal right;
• I confirmed both of those back to you on a durable medium — in practice, in your order confirmation email.

All three, or the waiver is not complete. If all three did not happen on your purchase, the right was never waived and you still have it. I am not going to tell you a right is gone when it may not be.

In practice it makes little difference here, because my own 30-day no-questions refund is longer than the 14 days and easier to use: one email, no reason. Use whichever you prefer.

Nothing on this page takes away rights the law gives you. Your statutory rights are unaffected.

Who actually sends the money

Stripe is the merchant of record and processes the refund. I trigger it, Stripe returns it to your original payment method, and your Link receipt is updated to match.

The free tool

/camera-moves costs nothing, so there is nothing to refund.